SHIPPING AND DELIVERY POLICY
Last updated: 3 October 2026
Order processing and dispatch
Standard or ready-stock products are normally dispatched within 5–7 working days after payment and order confirmation. Custom, bulk, printed and box-gusset orders are normally dispatched within 10–15 working days after payment and approval of final written specifications and artwork. A written quotation or order confirmation may state a different schedule.
Delivery within India
After dispatch, delivery normally takes 4–7 working days, depending on the destination and courier service. Delivery times are estimates and are not guaranteed. Sundays, public holidays, transport disruptions, weather, government restrictions and other events outside our reasonable control may cause delays.
Shipping charges
Shipping charges shown by our product calculator or before checkout are estimates based on the selected product, quantity, packing assumptions, delivery PIN code and state. The final charge is calculated using the confirmed delivery address and order details. If the final charge materially differs from the estimate, we will contact the customer before dispatch. Unless expressly stated otherwise, GST is calculated and displayed separately at checkout or in the written quotation.
Tracking and split shipments
Where tracking is available, we will share it after dispatch. Large orders may be dispatched in multiple packages or shipments. Tracking information can take time to update after handover to the courier.
Address and delivery attempts
Customers must provide a complete and accurate delivery address, PIN code and telephone number. Contact us promptly if an address must be corrected. Changes may not be possible after dispatch. Additional charges caused by an incorrect address, refused delivery, repeated failed delivery attempts or return to origin may be charged to the customer where legally permitted.
Damage in transit
Inspect the shipment at delivery. For India orders, report visible damage, shortage or an incorrect shipment within 48 hours. For international orders, report it within 72 hours. Keep the goods and packaging and email the order number, description, photographs and video where available to info@thailiwale.com.
International shipping
International availability, freight charges, duties, taxes, import requirements and applicable delivery terms will be confirmed in a written quotation. Unless agreed otherwise, the recipient is responsible for destination-country duties, taxes and customs clearance.
Contact
Thailiwale Industries Private Limited
Email: info@thailiwale.com
Phone: +91 79998 57050