PRIVACY POLICY
Last updated: 3 October 2026
Thailiwale Industries Private Limited operates thailiwale.com. This policy explains what personal information we collect, why we use it, when we disclose it and how you can contact us about it.
1. INFORMATION WE COLLECT
Depending on how you use the website, we may collect your name, email address, telephone number, billing and delivery address, GST or business details, order and transaction information, product specifications, artwork and communications with us. We may also receive device, browser, IP address, cookie, usage and approximate-location information. Payment providers process payment credentials; we generally receive transaction status and limited payment details rather than complete card information.
2. HOW INFORMATION IS COLLECTED
We collect information directly from you when you browse, request a quotation, create an account, place an order, submit artwork or contact us. We also collect information automatically through cookies and similar technologies and receive information from Shopify, payment providers, delivery partners, analytics providers, advertising partners and other service providers.
3. PURPOSES OF PROCESSING
We use personal information to provide quotations; calculate prices and estimated shipping; process payments and orders; manufacture customised products; arrange delivery; provide customer service; prevent fraud; maintain security; keep business and tax records; comply with law; improve the website; and, where permitted, send marketing communications and measure advertising. You may unsubscribe from promotional email using the link in the message or by contacting us. Transactional messages may still be sent.
4. DISCLOSURE OF INFORMATION
We disclose information only as reasonably necessary to Shopify and its service providers, payment processors, banks, couriers including Delhivery, hosting and technology providers, analytics and advertising providers, professional advisers, government authorities where legally required, and a buyer or successor in a legitimate business transaction. Service providers may process information in other countries under their applicable safeguards and privacy terms.
We do not sell personal information for money. Some analytics or advertising technologies may be treated as “sharing” or targeted advertising under certain laws. Where applicable, you may manage consent through our cookie or privacy controls or contact us to object.
5. SHOPIFY
Our store is hosted by Shopify. Information submitted through the store is processed by Shopify to operate and improve its platform. Shopify’s consumer privacy information and request portal are available at https://www.shopify.com/legal/privacy/app-users and https://privacy.shopify.com/en.
6. COOKIES
We and our providers use necessary cookies to operate checkout, security and account functions. Subject to applicable law and available controls, we may use analytics and advertising cookies to understand website use and measure campaigns. Browser settings may block some cookies, but doing so can affect website functions.
7. RETENTION AND SECURITY
We retain information only for as long as reasonably necessary for the purposes described above, including order fulfilment, warranty or complaint handling, accounting, tax, legal and fraud-prevention requirements. We use reasonable administrative, technical and organisational safeguards, but no method of transmission or storage is completely secure.
8. YOUR CHOICES AND RIGHTS
Depending on applicable law, you may request access to, correction of or deletion of your personal information; withdraw consent where processing relies on consent; object to or restrict certain processing; request information about processing; nominate another person where permitted; or submit a grievance. Rights may be subject to identity verification and lawful exceptions. To make a request, email info@thailiwale.com with “Privacy Request” in the subject and describe the request. We will respond within the period required by applicable law.
9. CHILDREN
The website is intended for adults and businesses. We do not knowingly collect personal information directly from children. A parent or guardian who believes a child supplied information may contact us to request appropriate action.
10. THIRD-PARTY LINKS
The website may link to third-party websites or services. Their privacy practices are governed by their own notices, and we recommend reviewing them before providing information.
11. CHANGES TO THIS POLICY
We may update this policy to reflect changes in our practices, services or legal requirements. The revised policy will be posted with a new last-updated date.
12. PRIVACY CONTACT AND GRIEVANCE OFFICER
Data fiduciary/controller: Thailiwale Industries Private Limited
Grievance Officer: Harshit Gupta
Email: info@thailiwale.com
Phone: +91 79998 57050
Address: 201/1/4, SR Compound Road, Dewas Naka, Lasudia Mori, Indore, Madhya Pradesh 452016, India
For an order or service complaint, we aim to acknowledge receipt within 48 hours and resolve it within one month. Privacy requests will be handled within the time required by applicable data-protection law.