RETURN, REFUND AND CANCELLATION POLICY
Last updated: 3 October 2026
This policy applies to purchases from Thailiwale Industries Private Limited through thailiwale.com.
Custom and made-to-order products
Custom-printed, custom-sized and made-to-order products cannot be cancelled, returned or exchanged after production begins. Production begins when we receive payment and the customer approves the final written specifications or artwork proof. Before production begins, cancellation requests may be sent to info@thailiwale.com and will be reviewed based on work already completed and costs already incurred.
Eligible claims
We will review a claim when an item is defective, damaged in transit, materially different from the confirmed written specification, incorrectly supplied, or short in quantity beyond an agreed manufacturing tolerance. Minor variations in shade, printing position, dimensions, GSM or quantity that are customary in manufacturing and disclosed or agreed before production are not defects.
Reporting a problem
For deliveries within India, notify us within 48 hours of delivery. For international deliveries, notify us within 72 hours. Email info@thailiwale.com with the order number, a description of the issue, clear photos or video, and photos of the external packaging. Keep all products and packaging until the claim is resolved.
Review and remedy
We aim to acknowledge complaints within 48 hours and resolve them within one month. Once we verify an eligible claim, we may correct or replace the affected goods, provide store credit with your agreement, or refund the affected amount. For verified defective, damaged, incorrect or short-supplied goods, we will arrange or pay reasonable return shipping where a return is required.
Returns
Do not send products back without written authorization and return instructions. Unauthorized returns may not be accepted.
Refund timing
Approved refunds are initiated to the original payment method within 5–7 working days. Your bank or payment provider may take additional time to credit the amount.
This policy does not limit any mandatory rights available under applicable consumer law.
Contact
Thailiwale Industries Private Limited
Email: info@thailiwale.com
Phone: +91 79998 57050